THIRD LEVEL IT LLC · EFFECTIVE OCTOBER 23, 2026

Setup service, delivery and refund policy

QuoteHarbor is operated by Third Level IT LLC. These terms describe our optional $149 USD branded setup service. The quote builder remains free. This policy applies to new setup purchases from the effective date; it does not replace more favorable terms already agreed for an existing order.

What your setup includes

A one-time setup covers your business branding, up to three quote templates, a customer proposal layout, one consolidated revision and a handoff walkthrough. It is not a subscription. Logo design, custom integrations, team accounts, ongoing hosting and additional development are not included unless separately agreed in writing. Extra work requires your agreement on scope and price before we start it; we do not automatically charge for it.

Price and payment

The advertised setup price is $149 USD. Any applicable tax or separately requested work will be disclosed and agreed before it is charged. If a tax adjustment is needed after a prepaid request, we will offer you the choice to agree or cancel for a full refund before work begins. Payment uses hosted QuickBooks checkout with cards and PayPal; we do not collect payment credentials on this website. Use the same email as your setup request and keep the QH reference and payment receipt. Pay only once. We independently verify payment before fulfillment.

Delivery within five business days

We deliver the initial branded setup within five business days after we have received your complete brief and required materials, verified payment, and confirmed the scope with you in writing. Business days are Monday through Friday, excluding US federal holidays, using America/Detroit time. We confirm the start date and due date in the same message. Time waiting for requested information or your approval pauses the schedule; we tell you what is missing and confirm the revised date.

If we cannot meet the confirmed date, we will explain the delay and offer a revised date or cancellation with a refund for the undelivered portion. If no usable work has been delivered, that cancellation receives a full refund. Delivery is digital; no physical product is shipped.

Your included revision

Send one consolidated list of changes within 14 calendar days of the initial delivery. The revision covers adjustments within the agreed scope, such as colors, wording or template details. We agree the revision and walkthrough timing with you. New features or a materially different brief require a separate quote. Reporting a defect or an error in the agreed work does not use up your included revision; tell us so we can address it.

Cancellation before work starts

Email us before work starts for a full refund of the setup payment and any tax collected for it. We do not deduct a cancellation or payment-processing fee from this refund. Work starts only after we send the written scope and start-date confirmation described above.

Cancellation after work starts

You may still cancel. We refund the unfinished portion and provide a written breakdown of work actually completed. Any amount retained must be reasonable, documented and based on the scope or milestone allocation agreed before work started, never more than the order total. We do not charge for unfinished work, anticipated profit or a cancellation fee. If no allocation was agreed, we agree the completed-work value with you; if we cannot agree, we refund the full setup payment. We provide usable work covered by any retained amount.

Once the agreed work has been delivered, a change of mind alone does not automatically entitle you to a full refund. If the delivered work is materially different from the agreed scope or cannot be used as agreed, contact us for correction or an appropriate refund. Nothing in this policy limits rights you have under applicable law or the payment provider’s dispute process.

How to request help or a refund

Email nhoward@thirdlevelit.com with your QH reference, purchase email and a short explanation. We aim to respond within two business days. After confirming a refund, we initiate it through the original payment provider within five business days. When it appears in your account depends on the provider and your bank; we will share confirmation when it is initiated. Never email passwords, card numbers or login codes.

Your materials and the free tool

Only provide branding and content you have permission to use. Use fictional customer examples in your brief. Your saved quotes remain in your browser; export backups regularly. The tool does not guarantee profitability or determine your tax obligations. See the privacy notice on the home page for how setup requests are handled.

Prepare your setup brief → · About Third Level IT and QuoteHarbor →